DOT Services | Introduction

Healthcare Supply Chain Solutions

Precision Logistics for Patient-Centered Care

In healthcare, every shipment carries more than just a product—it carries the promise of care. At The Dot, we specialize in time-sensitive, high-compliance healthcare logistics that ensure critical medical supplies arrive safely, on time, and in optimal condition.

Our ISO 13485:2016– compliant operations are purpose-built to handle complex supply chains—from temperature-sensitive reagents to regulated medical devices requiring a prescription. We maintain rigorous quality control, precise environmental handling, and full regulatory compliance across every step of the process.

With more than 20 years of experience in healthcare fulfillment, we offer scalable solutions for providers, manufacturers, and distributors. Our technology-driven workflows provide real-time visibility, lot and expiration control, and seamless integration with your existing systems.

Whether you're launching a new diagnostic platform or scaling national device distribution, The Dot delivers the precision, reliability, and partnership your healthcare logistics require.

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Square Feet of Healthcare Facility Space
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Medical & Wellness Kits Assembled and Delivered
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Patient Records Processed Securely
THE DOT | HEALTHCARE
Services
Medical Supply Warehousing

Secure, compliant storage for a wide range of medical supplies, including temperature-sensitive products. We provide real-time inventory visibility, automated climate monitoring, and strict adherence to FDA storage guidelines, ensuring product integrity and readiness at all times.

Healthcare Logistics Management

End-to-end logistics solutions tailored for the healthcare industry. From transportation management and inventory optimization to emergency same-day delivery, we ensure critical supplies reach their destination quickly, safely, and with full traceability.

Medical Device Distribution

Specialized handling and distribution of FDA-regulated Class II & III medical devices, including prescription-only devices. Our operations support full lot, serial, and GTIN traceability, environmental monitoring for storage conditions, and recall management protocols, ensuring compliance and control across the entire distribution process.

Compliance Documentation

Comprehensive documentation systems that support full compliance with FDA, HIPAA, and other regulatory requirements. Our structured approach ensures audit readiness, clear chain-of-custody, and complete traceability from receipt through final delivery.

Quality Control Systems

Our quality management systems are built to meet the demands of regulated healthcare logistics. We maintain the highest standards through:

  • Regular internal and third-party audits
  • Routine batch testing
  • Continuous environmental monitoring
  • Ongoing staff certification and training
  • Documented process validation

Every step is designed to ensure accuracy, consistency, and compliance—no matter the scale or complexity of the program.

Technology & Integration

We connect seamlessly with your systems via API, EDI, and custom data workflows—enabling real-time order flow, inventory updates, and full visibility across the supply chain. Our tech stack supports barcode scanning, lot tracking, and digital proof-of-delivery, empowering your team with accurate, actionable data.

Cold Chain Capabilities

Our facility supports temperature-controlled storage and fulfillment for sensitive medical products. We monitor and document conditions at every stage of the process, ensuring compliance with regulatory standards and maintaining product integrity from warehouse to delivery.

Client Onboarding & Support

From project kickoff to daily execution, we provide hands-on support to ensure a smooth ramp-up and long-term success. Our onboarding process includes:

  • Dedicated account management
  • Custom workflow mapping
  • System integration guidance
  • Packaging & compliance alignment

We act as an extension of your team—proactive, responsive, and committed to the details that matter.

The DOT is a perfect scaling partner. Their fulfillment speed and API flexibility were crucial to our at-home health testing success during COVID.

Verified User
Biotechnology Biotech Client
THE DOT | HEALTHCARE
Equipment and Facilities
Temperature-Controlled Storage
  • 77,000 sq ft of monitored temperature-controlled 18°C to 24°C storage space
  • Refrigerated storage for 2°C to 8°C product storage
  • 24/7 environmental monitoring
Medical-Grade Packaging Systems
  • FDA Good Manufacturing Practices (GMP)
  • Strict adherence to cleanliness protocols, including PPE use, controlled environments, and documented workflows
  • Small-batch kits and daily on-demand built kits are assembled in clean, dedicated workstations for agility and attention to detail
  • High-volume programs run on structured assembly lines with automation support, barcode verification, and labeling integration to ensure speed, accuracy, and traceability
Inventory Management Technology
  • Real-time tracking systems
  • RFID-enabled facilities
  • Automated stock rotation
  • Predictive analytics platform
CASE STUDY | HEALTHCARE
Scaling At-Home Diagnostic Kit Fulfillment
Client Challenge

Launch a direct-to-consumer wellness testing program with rapid scale-up during a public health crisis. Required full regulatory compliance, lot-level tracking, and same-day shipping.

Solution
  • Designed and assembled multiple types of diagnostic kits with variable inserts
  • Built custom API workflow for seamless order intake and status tracking
  • Implemented barcode verification, expiration date management, and on-demand kitting
  • Scaled operations to handle peaks of over 25,000 kits per day
  • Established weekly inventory planning meetings with client procurement
Results
  • 99.99% shipping accuracy across millions of kits
  • 24-hour turnaround from order to shipment
  • Full lot and expiration traceability for FDA compliance
  • Scaled from pilot to national rollout in under 60 days
  • Ongoing program stability 3+ years post-launch
CASE STUDY | HEALTHCARE
Compliant Device Fulfillment for Surgical Manufacturer
Client Challenge

Support daily fulfillment of high-value consumable surgical devices to hospitals nationwide. Required same-day shipping, temperature monitoring, and serial-level tracking with zero margin for error.

Solution
  • Created serialized pick/pack workflows with GTIN validation
  • Integrated with client's ERP via secure data feed for real-time order intake
  • Built wave-picking and QA steps to ensure 100% accuracy and recall readiness
  • Implemented bonded inventory and temperature monitoring for product safety
  • Dedicated operations team trained on specific product handling protocols
Results
  • 100% order accuracy with verified serial/lots
  • Same-day shipment for orders received by 2 PM
  • Zero temperature excursions or compliance issues
  • Client shifted all U.S. fulfillment operations to The Dot
  • Scaled program to support monthly order volume growth of 20%+
CASE STUDY | HEALTHCARE
Rapid-Response Print & Fulfillment for Medicaid Health Plan
Client Challenge

Produce and ship customized enrollment kits, ID cards, and legally required notices to over 1 million members—on-demand and within strict SLA windows.

Solution
  • Built variable print workflows for dynamic enrollment materials
  • Created kit templates with up to 13 documents per package
  • Established real-time inventory dashboards and auto-replenishment triggers
  • Implemented 24- to 72-hour SLA tiers with tracked delivery
  • Supported multilingual printing and customized kit variations by member profile
Results
  • 24–48 hour fulfillment of all kits, including high-complexity variations
  • SLA performance at 99.9% or higher
  • Full print and mail program consolidated under one vendor
  • Improved member satisfaction through faster onboarding
  • Reduced operational costs through automation and better inventory control

Ready to optimize your healthcare supply chain?

Contact our healthcare logistics specialists to discuss your specific needs and learn how we can help streamline your operations while maintaining the highest standards of quality and compliance.